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Shipping and Delivery Information

Shipping Information

*Standard Shipping: Sagawa Express

Okinawa Prefecture: 1000 yen (Free shipping on orders over 10,000 yen)

Other Prefectures: 400 yen (Free shipping on orders over 10,000 yen)

*This is the actual amount payable (after discounts).

About Delivery Methods

Shipping Carrier: Sagawa Express
We will ship within approximately 2-3 days after order confirmation (payment completed) (excluding weekends and holidays). Cash on Delivery: Approximately 4-6 days after order confirmation (excluding weekends and holidays)
We will notify you of the tracking number via email once shipped.
Delivery will be made within approximately 3-5 business days (excluding weekends and holidays) after shipment. Cash on Delivery: Approximately 5-7 business days (excluding weekends and holidays)
Please contact Sagawa Express for your package status. Your order will be shipped from China. Once it arrives in Japan and clears customs, you can track it with Sagawa Express. http://www.sagawa-exp.co.jp/
Track your Cash on Delivery order here: https://trackings.post.japanpost.jp/services/srv/search/input

*We may use a different shipping method than the one specified above without prior notice.

*Delivery may be delayed due to weather, traffic conditions, or holidays.

*If your package is returned due to the recipient being away for an extended period, unreachable by phone, or other reasons, please contact us as soon as possible via email at Info@elt.store or through the chat on our website. If we do not hear from you within the carrier's holding period, redelivery will not be possible.

*If you refuse to accept your package due to customer reasons, you will be charged a total of 1200 yen for return shipping and handling fees. Thank you for your understanding.